Terms and conditions

Know the rules, play fair

We are TrainMore, part of Urban Gym Group B.V. With a TrainMore membership, you get access to fitness facilities at our clubs. The Terms below apply to all the TrainMore locations in the United Kingdom (UK).

Last update: April 2026

1.1 These Terms and Conditions (Terms) apply to the legal relationship between TrainMore and every natural person who concludes a Membership (Member). 1.2 TrainMore offers Members among others fitness facilities, group lessons and personal training (the Services). A maximum number of visits per period may be linked to the group classes and bookable services. 1.3 These Terms also apply to every person who uses the Services of TrainMore, regardless of whether a Membership or any other agreement has been concluded with TrainMore. Thus, these Terms apply, inter alia, to the by TrainMore offered trial lessons and/or day passes. The Terms will be made available to a Member when registering for the trial lesson and/or day pass.

1.4 Your signed Membership Contract, these Terms & Conditions, the Club Rules, and the Health Statement collectively form a legally binding agreement with TrainMore. It is your responsibility to read and understand all documents fully before signing. By entering into the agreement and purchasing the Membership, the Member declares that they have read the Club Rules, the Privacy Policy, the Promotion Conditions, and other regulations established by TrainMore.

1.5 Members enter the club to engage in fitness and training activities. The club is designed to facilitate these activities, and members are expected to use the facilities in accordance with their intended purpose and the Club Rules.

2.1 TrainMore offers different kinds of memberships. A TrainMore membership is only valid for access to the TrainMore clubs included in your membership and located in the country where the membership was purchased. Members do not have access to TrainMore locations in other countries unless explicitly agreed otherwise in writing by TrainMore. An up-to-date overview of the various memberships, the access included with each membership, and additional services that can be added to a membership is available on the TrainMore website and/or in the TrainMore app.

2.2 Individuals aged 16 or 17 may only purchase a Membership on-site at a TrainMore Club with the assistance of a club host. To complete the sign-up process, the individual must present a valid ID which must be verified and approved by a TrainMore club host. TrainMore does not offer Memberships to individuals under the age of 16. Memberships for individuals aged 16–17 automatically end at the end of the payment period in which the Member turns 18. TrainMore will then contact the Member to offer a new contract with updated terms and pricing. A 16–17-year-old member may cancel their membership via the self-service section of the TrainMore app or by stopping the direct debit, provided that at least 5 working days’ notice is given to the bank. Cancellation will take effect at the end of the paid period. No backdating of cancellations or refunds will be provided. If a direct debit payment fails, access to the Club will be immediately denied and the Membership will be terminated within 2 working days. To reinstate the Membership, the Member must contact Member Care via the Contact Form.

2.3 The Membership starts on the day selected by the member during registration. TrainMore provides the Member of an overview of the Membership upon completion of registration (Registration confirmation).

2.4 If a member has previously held a TrainMore membership or any other membership at the Urban Gym Group, such as Gymbox, and still has an outstanding debt with TrainMore or its debt collection agency, or if a member has been denied access to any facility of the Urban Gym Group (including, but not limited to, TrainMore and Gymbox), they are not eligible to sign up for a new membership.

2.5 At the end of the agreed term (as stated in the Registration Confirmation), the Membership will automatically convert into an indefinite-term Membership. This Membership can be terminated at any time with one full calendar months’ notice, effective from the 1st of the month, in accordance with the process described in Article 4 of these Terms. Cancellation will take effect from the 1st of the following month. More information about the extension of Memberships and the associated fees can be found on the TrainMore Website.

2.6 Members can adjust their membership during the term. The adjusted membership will take effect on the date selected by the member when requesting the upgrade, as confirmed in the updated registration confirmation. It is not possible to change to a shorter-duration Membership while the Member is still within the contract term. However, Memberships with a duration of more than 1 year, may be converted to a minimum term of 1 year at any time. Any additional fees resulting from differences in Membership prices and promotions received up to that point must be paid before the conversion can be applied, as Memberships may have different rates and promotions depending on the contract duration.

2.7 You can upgrade your membership with additional options, such as a private locker. A limited number of permanent lockers are available for rent, provided your payments are up to date. These upgrades can be purchased through the TrainMore app. Each upgrade can be canceled monthly with one full calendar month’s notice, effective as of the 1st of the following month. To cancel, submit a request through the app.

2.8 The Membership is personal and non-transferable. The same applies to utilizing the entrance QR code for club access. The Membership can only be used by the Member who entered into the Membership.

2.9 Membership Freeze Policy: Members can freeze their Membership via the TrainMore app under “Idle Periods” in the Self-Serve section. Freezes must be for a minimum of 1 full calendar month (starting on the 1st of the month) and a maximum of 3 consecutive months within a 12-month period, starting as of the Start Date of Use, otherwise the request to freeze your Membership will be denied. Requests must be submitted at least 5 days before the desired start date. A £25 monthly administration fee applies, and frozen months do not count toward the Minimum Term, instead extending the obligation date. Freezing is not permitted during the cancellation notice period, with payments deducted monthly on or around the 1st of the month. In the event the freeze hasn’t commenced, the Member may withdraw their freeze via the TrainMore app. For medical freezes (illness, injury, or pregnancy), fee leniency or backdating may apply with the provision of valid medical documentation, please contact Member Care through the Contact Form to discuss your options. During a freeze, Members lose all Club access.

2.10 Discounted Memberships, require proof of eligibility; failure to provide this promptly when asked will result in the full Membership fee being charged, with no refunds for the difference. Discounts based on temporary eligibility (such as age or student status) may expire, and fees will adjust after the Minimum Term, with one full calendar months’ notice. This proof may need to be submitted each year upon renewal of the membership with TrainMore. Promo codes must be validated; if eligibility is not verified, discounts will be reversed, and any waived fees must be paid in full. Please note that Student Memberships are not always available. The most up-to-date information about our memberships can be found on our website.

2.11 TrainMore reserves the right to change club facilities, including but not limited to club equipment, club services and classes offered. TrainMore has the right to change the label of the club and the club’s access of all memberships.

3.1 TrainMore offers a 14-day cooling-off period for new Members who sign up online, over the phone, via the app, or during a new Club’s presale period (“distance selling”), as well as for existing Members upgrading or changing their Membership (e.g., access level or home Club). The 14-day period begins on the date you receive your Membership Contract Confirmation (the “Cooling Off Period”) or confirmation of an upgrade/Membership change if you are an existing Member.

3.2 New Members will receive a full refund of any fees paid (including any Joining Fee) if they terminate within the Cooling Off Period within 14 days of TrainMore receiving your notice of termination. A member can only cancel their membership within fourteen (14) days of registration by submitting this request via the self-service section of the TrainMore App or through the Contact Form.

3.3 If you visit the Club once during the Cooling Off Period, you may still cancel the Contract within the Cooling Off Period and receive a full refund of any fees paid. However, if you visit the Club more than once during the Cooling Off Period, each additional visit beyond the first will be charged at the Day Pass rate for that Club, with any refunds or additional charges adjusted based on the fees already paid.

3.4 Exceptions: The Cooling Off Period does not apply if you use an existing TrainMore location before your new Club opens during the presale period. Existing Members who upgrade or change their Membership have 14 days from the change date to revert to their previous terms by contacting Member Services via the Contact Form. Fees will be adjusted accordingly, and if the change results in reduced monthly fees, the difference will be refunded. 3.5 If signing up during a pre-sale, the cooling-off period (14 days) starts as of the date the new club opens. If the promotion allows you access to any other Urban Gym Group club, such as TrainMore or Gymbox, before the new club opens, you will be charged the appropriate membership fee for the duration of the access granted

4.1 Members can cancel their Membership after the Minimum Term by providing one full calendar months’ notice, with cancellation taking effect from the 1st of the following month. Cancellation must be submitted via the self-serve section of the TrainMore App, which displays the earliest possible cancellation date; if the desired date is unavailable in the app, Members should contact Member Care through the Contact Form. If you pay via Direct Debit you are responsible for cancelling the mandate after the final payment however if any payments are made via Direct Debit after final payment, we will refund these to you. No refunds are provided for prepaid fees, except in cases of permanent illness, or injury, for which valid supporting documentation is required and subject to approval.

4.2 Early Cancellation: Any Member with three or more months remaining of the minimum term may terminate their Membership at the end of the then current month by paying in full 50% of the total future fees due until the end of the minimum term. The Member also needs to pay back any promotional discounts or free periods they enjoyed. In exceptional circumstances (redundancy, pregnancy, or permanent injury/illness), Members may cancel early with one full calendar months’ notice, without backdating or repaying discounts, provided valid supporting documentation is submitted and approved by the Member Care Team. Pre-start cancellations, after the Cooling Off Period but before the Start Date of Use incur a £55 fee. Memberships cannot be frozen during the cancellation notice period.

4.3 TrainMore reserves the right to terminate a Membership without giving reasons and without refund of Membership Fees in the cases below: a) Without prior warning, if a Member seriously and/or repeatedly violates the regulations set by TrainMore and/or TrainMore Club Rules and/or there is any other reason that maintaining the Membership can no longer reasonably be expected from TrainMore; b) After prior written warning, if payments due under the Membership are not made by the payment due date, the payment obligation shall not expire; or c) After prior written warning, if a Member fails to comply with these Terms

5.1 Membership is entered at the rates set out in the Registration confirmation (the Membership Fees). The current Membership Fees are available on the TrainMore website.

5.2 TrainMore reserves the right to change the Membership Fees and/or the payment frequencies of the memberships. Any increases in the Membership Fees or change in payment frequencies will be announced one full calendar month prior to the increase via an e-mail to the e-mail address provided by the Member or via the TrainMore app. If there is an increase in the Membership Fees or change in payment frequencies the Member has the right to terminate the Membership free of charge within four (4) weeks of the announcement, with cancellation taking effect from the 1st of the following month.

5.3 TrainMore reserves the right to index the Membership Fees annually based on the Consumer Price Index (CPI) from the Office for National Statistics (ONS). The termination option in the event of an increase in the Membership Fees from article 5.2 does not apply in the event of an indexation of the Membership Fees by TrainMore based on the Consumer Price Index.

5.4 Promotions offered by TrainMore, such as ‘free months’, ‘Refer a Friend’, or additional discounts, are made available in conjunction with a paid Membership (Promotions). Promotions only commence upon completion of the Membership registration as stated in the Registration confirmation, or during the term of the Membership in the manner communicated to the Member in writing by TrainMore. In the exceptional case of cancelling within contract, Promotions accepted on registration such as ‘free months’ or ‘discounts’, may be charged additionally to the one month’s notice period, with cancellation taking effect from the 1st of the following month. Exception to this are free periods obtained through the ‘Refer a Friend’ promotion.

5.5 A Promotion must be accepted before any advertised expiry date. Except where prohibited by law, TrainMore reserves the right to amend, suspend or terminate any Promotion at any time and for any reason, TrainMore will not honour subsequent entries into the Promotions. In the case of any Promotions, the associated promotional period will continue for the period advertised by TrainMore

5.6 The Membership Fees can be reduced by a discount offered by TrainMore per visit (£1 discount or check-in discount). This discount can never exceed the agreed Membership Fees. The maximum discount you can accumulate each day is £1, unless otherwise stated on our website as part of a special temporary promotion. Additional visits on the same day will not provide extra discounts. To be eligible for the £1 discount, a member must use the training facilities for a minimum of 30 minutes between check-in and check-out at the club. The discount offered by TrainMore can be found on the TrainMore Website, in the registration confirmation and the TrainMore app, whereby the discount in the Registration confirmation is leading. The discount will be deducted from the Membership Fees in the next period, based on the registered check-ins in the previous period. The £1 or check in discounts will not be applied during promotional periods already free of charge (e.g. free months or Refer a Friend). With the final direct debit, any potential visitor discount will be applied for the last time. Any visitor discount accumulated during the last period of the membership will expire.

5.7 In the case of a Paid in Full Membership (PIF), Student Membership, Flex Membership, corporate fitness, or other memberships designated by TrainMore, the promotions or £1 discounts referred to in this Article 5 do not apply unless otherwise agreed in writing. The registration confirmation specifies when the memberships referred to in this paragraph apply.

6.1 All members are required to download the TrainMore app and create a complete member account, including an up-to-date profile picture, to access the club. Entry is granted by scanning the QR code in the TrainMore app. You also need to scan your QR code when exiting the club.

6.2 To ensure optimal and secure services, all member visits are registered.

6.3 Members can check their visit frequency directly in the TrainMore app.

7.1 Member uses TrainMore’s Services at their own responsibility and risk.

7.2 Member remains personally responsible for their own behaviour within TrainMore’s clubs. TrainMore is not liable for the conduct of a Member and any resulting damages.

7.3 TrainMore is not liable for any personal injury, accident or death of a Member during their stay in and around TrainMore, regardless of whether the provided facilities are used, except in the event of wilful intent or deliberate recklessness by TrainMore.

7.4 Member indemnifies TrainMore against any liability to third parties for damage suffered by the third party in question during his or her attendance at the TrainMore club as a result of acts or omissions by a Member.

7.5 TrainMore is not liable for damage to or loss of property, as well as thefts of property in TrainMore’s clubs.

7.6 If TrainMore can in any event in any way be held liable for Member’s damages, TrainMore’s liability is limited to the amount paid out by the insurer of TrainMore in that specific case.

7.7 Nothing in these Terms shall exclude or limit TrainMore’s liability where it cannot be excluded or limited under applicable law, such as in the event of wilful intent or gross negligence by TrainMore.

8.1 Member must comply with the instructions given by TrainMore employees, established regulations and the TrainMore Club Rules. The TrainMore Club Rules are available in each club and on the TrainMore website.

9.1 Payment of Membership Fees and additional services are Paid in Full (PIF) by the member during registration or is made monthly on the first day of every month via direct debit, or card payment. The direct debit or card payment authorisation is deemed to have been issued by a member during registration. In the event of payment failure, Members have the option to pay outstanding Membership Fees via the TrainMore app, or at the club’s reception desk.

9.2 Administration and/or registration fees can be paid at the clubs or via the TrainMore app.

9.3 If a specific payment period cannot be debited and is also not paid via the TrainMore app, resulting in arrears in the payment of the agreed membership fees, statutory collection costs will be charged. If a debt remains outstanding, the case may be transferred to our debt collection agency, which may charge additional costs such as interest and collection fees. In such cases, TrainMore also reserves the right to suspend its services, deny access to the club(s) and terminate the membership.

9.4 If a Direct Debit payment is returned unpaid (for example, due to insufficient funds or an invalid mandate), we reserve the right to charge you a reasonable administration fee to cover the costs incurred by us. This fee is currently £8 per failed transaction but may be subject to change. If you cancel or reverse a payment through your bank (a “chargeback”), and this results in costs being charged to us by our payment provider, we may recover these costs from you, provided they reasonably reflect the actual costs incurred. We will always act reasonably when applying such charges and will not charge more than the costs we incur as a result of the failed payment or chargeback. We will notify you of any such charges and give you the opportunity to settle any outstanding balance

10.1 By entering the Membership, the Member declares that it accepts these Terms and Conditions. In addition, by entering the Membership, the Member declares that it has read the Club Rules, the Privacy Policy, the Health Statement, the Promotion Conditions and other regulations established by TrainMore.

10.2 In the event of non-compliance with these Terms, the Club Rules the Privacy Policy, the Health Statement, the Promotion Conditions and other regulations established by TrainMore, TrainMore is entitled to deny the Member access to the clubs and terminate the Membership with immediate effect, without any right to a refund of any made payments. Payment for all outstanding amounts up until the end of the membership is still required. TrainMore is also entitled to refuse to conclude a membership for a prospect using a (free) trial in similar cases, or to terminate it with immediate effect.

11.1 Changes to these Terms by TrainMore will be communicated to the Member via e-mail 1 month before they take effect. The Member has the option to cancel its Membership free of charge in the event of substantial changes to these Terms, subject to a notice period of at least one month by the date on which the new Terms come into force, with cancellation taking effect from the 1st of the following month.

11.2 Member can submit any complaints regarding the Terms and Conditions via the contact form on the Website.

11.3 If any provision of these Terms is held to be unlawful, void, voidable or otherwise unenforceable, this shall not affect the validity and enforceability of the remaining provisions of these Terms. The unlawful, void, voidable or otherwise unenforceable part shall be (deemed to be) replaced by a valid and enforceable provision that comes as close as possible to the purpose and scope of the replaced provision.

11.4 Should TrainMore be unable to offer its Services (in part) to Member due to Events Beyond our Control force or majeure situation, including (government) restrictions, payments already made by Member will not be refunded. During this period, TrainMore is entitled to continue to collect Membership Fees from Member. TrainMore endeavours to offer suitable alternative Services to Member in the event of a (governmental) restriction or force majeure situation at TrainMore. In the event that TrainMore fails to provide suitable alternative Services in this situation, Member has the right to suspend its obligations under the Membership during this period or to cancel the Membership.

12.1 TrainMore considers the protection of personal data to be important. TrainMore acts in accordance with the General Data Protection Regulation (GDPR).

12.2 Our privacy policy tells you what personal data TrainMore processes and what we do with it: https://trainmore.com/en-GB/privacy-policy/

12.3 At the request of Urban Gym Group B.V, we use camera surveillance to control access to our clubs and to ensure the safety of property and people. There are no cameras in the locker rooms and restrooms of the clubs. You can read more about this in our privacy policy.

13.1 These Terms and all other agreements between TrainMore and Member are governed exclusively by UK law.

13.2 These Terms & Conditions, as well as any related disputes (including non-contractual disputes), are governed by the laws of England and Wales. If TrainMore and a Member are unable to resolve a dispute between themselves, both parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle such disputes.

14.1 If you have a question, comment or suggestion, please contact us using the contact details below or via the Website: https://trainmore.com/en-GB/contact-us

14.2 If you have a complaint, you can submit it via the contact form on our website by selecting “Club” under “What do you need support with?” and “Feedback” under “Please give us some more details."

15.1 TrainMore Personal Trainers (PTs) are self-employed freelancers, not TrainMore employees. Booking sessions directly with a PT creates an agreement solely with the PT.

15.2 Personal training is restricted to Members aged 18 and over.

15.3 Only TrainMore-approved PTs and instructors, with verified certifications and insurance, may provide training. External trainers are prohibited. PTs operate independently, not as TrainMore employees or agents.

15.4 TEAMUP Personal Training Terms:

Booking & Payments: Book sessions via the TEAMUP App; payments are processed securely through Stripe. TrainMore and TEAMUP do not access full card details.
Cancellation Policy: Cancel 24+ hours before for a TEAMUP credit; cancellations under 24 hours forfeit the session. Report PT no-shows to the PT Manager via TEAMUP for a credit.
Refunds & Transfers: Sessions are non-refundable and non-transferable unless the PT Manager approves a refund due to a PT no-show with no alternative. Sessions remain valid while the TrainMore Membership is active.
Consent & Liability: Booking permits PT contact for scheduling. TrainMore is not liable for PT services or their delivery.
General Terms: All bookings and payments are subject to TrainMore, TEAMUP, and Stripe’s terms and privacy policies available at: https://stripe.com/gb/privacy https://stripe.com/gb/legal/consumer https://goteamup.com/company/privacy/ https://goteamup.com/company/terms

TrainMore UK or “we” or “our” refers to Urban Strength Training Limited (company no. 16990615), registered at 38 New Kent Road, London, SE1 6TJ.

TrainMore UK is part of Sparring Partners Holding Limited, 38 New Kent Road, London, SE1 6TJ. Company number 07867372.

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